Problem catalog
Our software runs in production for clients including UW Veterinary Care, Maine DOT, and NIEHS. Your first step is a thirty-minute conversation with an expert.
Start from the problem in front of you, without choosing an industry first. Twelve laboratory problems are grouped by what goes wrong, each with the question a laboratory asks and how we help today. Where we have done the work before, for clients such as University of Wisconsin Veterinary Care, Maine Department of Transportation, or the National Institute of Environmental Health Sciences, the entry links it.
Solve the problems slowing your laboratory.
01The catalog
Pick the problem that sounds most like your laboratory. When the cause is not yet clear, we start with the Understand phase, our on-site analysis of your workflow at a fixed scope and price.
How can information move into the record without unnecessary re-entry?
How can records move between existing systems with clear ownership?
How can equipment status and records be linked to testing?
How do reviewed results become the right report for the right recipient?
How can the team see status, queues, and handoffs?
Where is time accumulating, and what change would help?
Which handoffs, reminders, and routine tasks can be improved?
How can a project’s or request’s context stay attached to the work?
How do you keep who changed a record, what changed, and why, connected to the record itself?
Should you improve, integrate, extend, or replace your software?
Which definitions and records can support decisions without another spreadsheet?
How can the system be maintained, improved, and handed over responsibly?
02Problem group
The question How can information move into the record without unnecessary re-entry?
Start where the information first arrives, then remove every place it gets typed again.
The question How can records move between existing systems with clear ownership?
Agree which system owns each record, then connect the systems you keep.
The question How can equipment status and records be linked to testing?
Record which equipment each test used, and keep its calibration history alongside it.
The question How do reviewed results become the right report for the right recipient?
Trace each report back to the reviewed results it draws on, then decide what can be generated automatically.
03Problem group
The question How can the team see status, queues, and handoffs?
Agree what counts as waiting and what counts as stuck, then make the queue visible.
The question Where is time accumulating, and what change would help?
Agree where the clock starts and stops, then find where the time goes.
The question Which handoffs, reminders, and routine tasks can be improved?
List every follow-up, and ask whether each one is needed at all.
The question How can a project’s or request’s context stay attached to the work?
Decide what context travels with each request, and keep it on one record.
04Problem group
The question How do you keep who changed a record, what changed, and why, connected to the record itself?
Decide what has to be reconstructable, and for whom, then keep that history on the record.
The question Should you improve, integrate, extend, or replace your software?
Start with how your laboratory works, then compare each option against it.
The question Which definitions and records can support decisions without another spreadsheet?
Agree what each measure counts, and which records it is counted from.
The question How can the system be maintained, improved, and handed over responsibly?
Document what the system depends on, then spread that knowledge and make each change safer.